The following terms and conditions agreement ("the Terms") shall govern the use and availment of Reliable Peso Remit, Inc.'s ("Reliable") online remittance service/facility. The customer's access to Reliable's website and use of its online remittance service shall be governed by these terms and conditions.
The remitter expressly agrees to comply with and be bound by all the terms and conditions contained in the agreement.
The Terms may be updated and/or modified at any time and the remitter will be notified of these changes on our website or through email. Should the remitter agree, the remitter may proceed to access Reliable’s online facility, otherwise, the remitter may opt to discontinue accessing the same.
Remitter - the primary person that will instruct Reliable to conduct a transaction on their behalf
Beneficiary - the person that will be receiving the transferred funds, as instructed by the remitter
Payout Provider - the means the beneficiary will receive the transferred funds, as instructed by the remitter
3rd Party - persons besides the two that are primarily involved in a transaction or situation
Online Facility - the website and services on the website in which Reliable provides its services online
The remitter acknowledges that they will use Reliable's online facility in order to transfer funds exclusively from Canada to the Philippines, to their specified beneficiary through the authorization and approval of Reliable in compliance with the Financial Transactions and Reports Analysis Centre of Canada ("FINTRAC") guidelines and the Proceeds of Crime (Money Laundering) and Terrorist Financing Act ("PCMLTFA"). Reliable will provide its services on the instructions of the Remitter.
Any person at least 18 years of age and with the legal capacity to form a binding legal contract is eligible to use our online remittance services. The Online Application Form ("OAF") must be completed by all eligible persons. The remitter may not create more than one registered account unless otherwise given permission by Reliable.
The remitter may only conduct a transaction on their behalf for a beneficiary that the remitter personally knows. The remitter may not conduct a transaction on behalf of another 3rd party person.
The remitter will pay Reliable a service fee for every transaction that Reliable conducts according to the remitter's instructions. Payment of the service will be collected at the time the remitter completes their transaction
The remitter may send up to $900 CAD every 24 hours. These amounts do not include the service fee(s).
The remitter must have their Know Your Client ("KYC") due diligence approved before they are able to conduct a transaction. Reliable may use third party identity verification services to complete the KYC due diligence process. The remitter agrees to have their information verified by these 3rd party identity verification services that are approved by Reliable.
The remitter agrees that the funds that the remitter is remitting using Reliable's online facility and the service fees to process the transaction come from a legitimate source. The remitter also agrees that the use or attempted use of Reliable's online facility for money laundering and illegitimate activities is strictly prohibited and will cause an immediate breach of the Terms, which will release Reliable of any obligations.
Reliable has the right to refuse or deny any of its services to a customer at its absolute discretion. Should there be a denial of service, the remitter will be notified. Please refer to cancellation and refund below.
If the process of conducting the transaction results in Reliable becoming liable for unforeseen charges and fees, the remitter agrees to reimburse Reliable for any and all such charges.
All amounts to be remitted and service fees are in Canadian Dollars. The Services Fees are subject to change without prior notice. Reliable shall deliver the remittance to the named beneficiary through any of the following modes chosen by the remitter.
The processing time of transactions will be from Monday to Sunday, between 9:00AM to 9:00PM Eastern Time. All transactions that are done outside of the processing times will be processed on the next day. Processing times may be delayed by holidays, system maintenance and updates, other unforeseen events.
| Service | Location | Estimated Delivery Time1 |
Processing Time2 |
|---|---|---|---|
| Bank-to-Bank | Banco de Oro | 24 hours | Mon - Sat |
| Bank-to-Bank | Landbank of the Philippines | 24 hours | Mon - Sat |
| Bank-to-Bank | Rural Banks | 1-5 business days | Mon - Fri |
| Bank-to-Bank | All other Philippine Banks | 1-2 business days | Mon - Fri |
| MLHuillier Cash Pick Up | All MLHuillier Locations | 24 hours | Mon - Sun |
| Cebuana Lhuillier | All Cebuana Lhuillier Locations | 24 hours | Mon - Sun |
| Palawan Pawnshop | All Palawan Locations | 24 hours | Mon - Sun |
| BDO Cash Pick Up | All BDO Cash Pick up Locations | 24 hours | Mon - Sun |
| Landbank | All Landbank branches, LBC and other locations | 24 hours | Mon - Sun |
| Door-to-door | Manila | 3-5 days | Mon - Fri |
| Jolibee Food Delivery | Note | 2-3 days | Mon - Sun |
| Max's Food Delivery | Note | 2-3 days | Mon - Sun |
Remittance to cash pick up services MLHuillier, Cebuana, Palawan, BDO, Landbank are made available once the transaction is updated "Ready for Pick up." The availability of the funds at the pick up location are dependent on the funding of the particular branch and its operating hours. Reliable shall not be liable to the remitter should the funds not be available for pick up due to lack of funds on part of the pick up centre/location, their operating hours, other business policies.
1 These delivery times are under normal business conditions. Delivery times will be affected by holidays, system maintenance and updates, and unforeseen events.
As stated in the previous section, the processing time of transactions will be from Monday to Sunday, between 9:00AM to 9:00PM Eastern Time. All transactions that are done after the cut off will be processed on the next day.Processing times may be delayed by holidays, system maintenance and updates, and other unforeseen events.
Reliable will provide current and up to date information on the locations and operating hours of payout providers through our website. This information is obtained by Reliable from the website of the payout provider and through correspondence with said provider. Reliable is not responsible for inaccurate information provided to us with regards to locations and operating hours of the payout provider or any losses that may occur as a result of the inaccurate information.
2 These processing times are the availability of transferred funds to the beneficiary in the hilippines by the payout provider
Note - Food delivery, pick up, and dine-in times will vary from each branch of the vendor. Availability is also subject to delays pertaining to the vendor. Please click the following link for the availability of Jollibee and Max's locations that provide delivery and/or pick-up and dine-in.
The commitment times are subject to delays including but are not limited to holidays, system maintenance and updates, incorrect information given by the remitter, incorrect payment, and non-payment, and other unforeseen events.
The exchange rates are subject to change without prior notice and are updated multiple times throughout the day. The exchange rate on the remitter's receipt at the time of the remitter conducting the transaction is the final exchange rate. If payment is not received for a remittance transaction, the remitter is able to cancel and generate a new one. Once payment is confirmed received by Reliable, the exchange rate cannot be changed.
Payment options include Interac Online, and Interac E-Transfer/Email Money Transfer.
Transactions using the Interac Online payment option are processed at the time of payment.
Transactions using the Interac E-Transfer/Email Money Transfer payment option are processed within 1-2 hours of the remitter sending their E-Transfer.
Reliable is not responsible for any fees or charges that the remitter may incur through the use of payment options that the remitter chooses. The fees and charges include but are not limited to fees associated with Interac Online, and Interac E-Transfer.
The remitter is responsible for sending the correct and exact amount for payment of their remittance, including service fees. The remitter agrees to pay Reliable charges and fees associated with returning or canceling incorrect payments to the remitter.
The remitter agrees that any of their personal information may be collected, transferred, stored, recorded, shared and used exclusively by Reliable, its subsidiaries and affiliates only for the purposes of processing transactions as required by the FINTRAC, which operates within the ambit of the PCMLTFA and its regulations and other government agencies.
The remitter agrees that their personal information may be collected, transferred, stored, recorded, shared and used by Reliable to improve our website, online systems, and for marketing purposes.
The remitter acknowledges and gives consent to Reliable to provide authorities with information collected from the remitter and pertaining to the remitter, where required by law.
The remitter may opt-out of receiving marketing communications and notifications from Reliable by changing the preferences on their online account.
Personal information given to the Reliable and all its affiliates for the use of facilitating remittance transactions is kept confidential from 3 rd parties unless required otherwise by FINTRAC or relevant provincial and federal legislation and protected under the guidelines of Personal Information Protection and Electronic Documents Act, Canada ("PIPEDA").
Reliable's online facility uses cookies to provide the remitter a better experience. Cookies are small pieces of data from a website stored onto the remitter’s computer or other electronic device used by the remitter to access a website. Any passwords and temporary and arbitrary information is not stored in Reliable’s online facility.
If we have reasonable grounds to believe that the information that the remitter has provided is false, incorrect, or is associated with fraudulent behaviour and/or activities, such information and details will be given to fraud prevention and law enforcement agencies in order to prevent criminal offenses, fraud and money laundering.
The remitter shall provide all the necessary information as required in Reliable's online application form and shall be retained on Reliable's database for at least 5 years. The remitter agrees to provide to Reliable true, accurate, correct and current personal information.
The remitter agrees to give consent that their personal information may be collected for 3rd party ID verification services as required by FINTRAC’s Face-to-Face, Credit File or Dual Process methods to identify an individual and to verify that such records are current and up to date on an on-going basis.
In compliance with FINTRAC guidelines and Philippines Anti-Money Laundering Regulations, we reserve the right to request additional information and documents before the remitter can conduct a transaction and/or process a transaction.
Information can be collected from the remitter through the following methods: in-person our online application form, email, phone call, 3rd party ID verification services, and fraud prevention services.
The remitter acknowledges that Reliable can refuse or cancel payments or transactions, and temporarily or permanently lock the remitter's account if Reliable is unable to verify the identity of the remitter, the identity of the beneficiary, or if the remitter does not comply with Reliable's request of information and documentation. Where transactions are refused or cancelled, or where a remitter's account is temporarily or permanently locked, Reliable is entitled to retain any service fees that have been incurred.
The Remitter shall register their own account name, personal information, email and password. The remitter shall be absolutely and solely responsible for the use and confidentiality of their account information and password. Access to remitter’s account may not be used by other, third party persons.
All transactions conducted using the remitter’s account name and password shall be the absolute and exclusive responsibility and liability of the person to which it is registered. The Remitter holds Reliable free and harmless against any liability, cost, damages, claims or suits based upon or in connection with any third party access and use of remitter’s account name and password granted by the remitter.
Nor shall Reliable be responsible or liable for any error in the information, data, and figures provided by the remitter through the online facility.
The remitter must report to Reliable, immediately upon becoming aware of any unauthorized access to their account or any unauthorized transactions that have been executed under their account.
The remitter is allowed to access to view and browse the website of Reliable only for purposes of availing of Reliable’s online facility. The website shall not be used for other purposes and for unauthorized and illegal activities by the remitter and any other persons. The remitter shall provide only the required information on the website. The remitter agrees not to post any harmful data/material containing virus or other harmful component that could damage Reliable's online facility.
The remitter acknowledges that Reliable may refuse or cancel transactions if there is reason to believe that Reliable’s services and online facility is being used for fraudulent, prohibited, or illegal activities.
The remitter acknowledges that Reliable may refuse or cancel transactions from certain remitters and/or beneficiaries that are on sanctioned watch lists that are provided by government authorities. Reliable may also refuse or cancel payments transferred to Reliable if there is reason to believe that the payment instrument has been compromised, is suspected to come from fraudulent sources, or is unauthorized by the remitter.
The remitter agrees that Reliable may lock user access to an account that is believed to have been accessed or used by unauthorized users. Reliable will contact the remitter to confirm if the payment or the transaction is legitimate. If Reliable cannot contact the remitter, the remitter must contact Reliable to confirm the legitimacy of the payment or transaction in question. The user account will remain locked until such confirmation is made.
The remitter must report to Reliable, immediately upon becoming aware of any unauthorized access to their account or any unauthorized transactions that have been executed under their account.
The remitter shall be solely responsible for the entries and instructions provided in Reliable's online facility. Reliable shall not be liable to refund to remitter the principal amount of the transaction that has already been executed, that is, funds have already been remitted to the named beneficiary/ies based on remitter's instruction.
The principal amount of a transaction is only refundable if the remitter requests for a refund and if the remitted amount has not been received by the beneficiary through the sender’s specified payout provider. Any associated fees with refund will be deducted from the principal amount.
Service fees are only refundable if the remitter cancels a transaction with a status that is "Pending" or "Awaiting Payment." Service fees are not refundable if the remitted amount has been forwarded to the payout provider that the remitter has specified, and/or the remitted amount has been paid out or received by the beneficiary.
Additional fees will apply if the remitter requests a change in transaction type after the remitted amount has been forwarded to the specified payout provider.
It is the remitter's sole responsibility to ensure that they are qualified to use Reliable's online facility before transferring funds to Reliable. Should the remitter be denied service, under Reliable's absolute discretion, any funds that have been forwarded to Reliable will be returned, less the fees associated with cancelling the forwarded funds and/or the fees associated with returning the forwarded funds to the remitter.
Reliable shall not be liable for any damage whatsoever caused by any error in the performance of its service based on the instructions/information provided by the remitter.
Cancellation & Refund has to be requested through email at emt@epesoremit.com within 10 days upon sending the transaction, as long as the transaction has not been served to the beneficiary.
The remitter acknowledges that Reliable is not responsible for delays and interruptions in the normal course of business. The remitter also acknowledges that they are not entitled to any form of compensation from Reliable caused by such delays. Delays in processing and delivery times may be affected by but are not limited to holidays, system maintenance and updates, unforeseen events, incorrect information given by the remitter, incorrect payment, and non-payment.
Reliable or any of its officers, representatives or agents shall not be liable for damages, delays or discrepancies in the payment of the remittance caused by unforeseen events, domestic and international politics and policies, for whatever reason that is not in direct control of Reliable, except by refunding the entire principal amount or a specific portion thereof that was not delivered to the beneficiary, whichever is applicable.
Reliable does not warrant the accuracy, security, timeliness, continuity, quality, uninterrupted service and access to the website. All information contained in the website is based on information available to Reliable and it does not assume any responsibility as to the accuracy of the information provided. Reliable shall not be liable to the remitter and/or beneficiary or any third party for any direct, indirect, incidental, consequential or any other damage of whatever kind and nature, arising out of or in connection with the operation and use of the website, or any of Reliable’s products or services presented in the website.
Reliableis strongly committed to conform to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and the rules and regulations of the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) with registration number M08356249, designed to combat money laundering activities.
Reliable Peso Remit Inc. is strongly committed to cooperating with all applicable rules and regulations designed to combat money laundering activity, including those rules and regulations requiring reporting of transactions involving currency, certain monetary instruments, suspicious activity and attempted transactions. It is the responsibility of every Reliable Peso Remit Inc., employee and agent to make efforts to protect our company from exploitation.
The operation/use of Reliable’s online facility shall be governed by applicable laws of Canada. The Remitter further agrees to submit to the exclusive jurisdiction of the appropriate courts of Canada on any controversy/issue relative to the enforcement of these terms and conditions