Online Facility: The websites and digital location where Reliable will provide its services
Sender: The user of Reliable’s online facility to remit money to their beneficiaries
Beneficiary: The recipient of the Sender’s remittance
Personal Information: The information required by Reliable from the Sender necessary for providing Reliable’s services
Reliable is required to collect personal information in compliance with the Financial Transactions and Reports Analysis Centre of Canada ("FINTRAC") and the Proceeds of Crime (Money Laundering) and Terrorist Financing Act ("PCMLTFA") to ascertain the identity of a client.
Reliable is also required to collect personal information for the following reasons:
The following information can be collected and stored:
Personal Information can be collected in the following ways:
In the event that required information cannot be obtained, Reliable may not be able to provide its services partially or fully. Reliable may also not be in compliance with FINTRAC and the PCMLTFA and therefore reserves the right to decline providing its products and services.
The sender can access their personal information by logging in online to make any necessary changes. Some changes to the sender’s personal profile will require re-verification, such as name and address. Senders will need to make a request for a change in information via phone call or email and a subsequent re-verification will be made. Verification questions may need to be asked to verify the identity of the sender requesting a change in information.
The sender's information will be disclosed to Reliable for the purpose of providing its services to the sender and beneficiary, when requested or when required by law and regulating entities, and to professional advisors. The sender’s information may be disclosed to the following:
All information collected by Reliable will be stored electronically and/or physically for as long as the sender’s business relation with Reliable is active, and for at least 5 years after the sender's business relation with Reliable is inactive. All physical documents and information is stored in safe and secure facilities. All electronic documents and information are stored in safe and secure servers.
If the user does not wish to have their browsing habits and history tracked, cookies can be turned off or deleted on their respective browser or device. The user must be responsible for activating or deactivating cookies.
Reliable conducts frequent periodic scans and updates to ensure the highest level of security is maintained in protecting the sender’s personal information. The security measures include Secure Sockets Layer (SSL), data encryption, password authentication, physical controls, and authorization controls. The user must be responsible for securing their login information and password. The user must also be responsible for ensuring that the devices and location that they are accessing Reliable’s online facility is safe and secure. Information given to 3rd parties are protected by their one security measures.
Website Inquiry: www.reliablegroup.ca
Website Chat: www.reliablegroup.ca